Refund and cancellation policy

Last updated 31 October 2026

This policy explains how payments for RegentOne, the software service at https://one.regenterp.com run by RegentOne ("we", "us"), are charged, changed, cancelled and refunded. It forms part of our Terms of service.

Free trial

Each new account starts with a 14-day free trial with every feature switched on. We do not ask for card details to start a trial and nothing is charged when it ends. To keep using RegentOne after the trial, choose a plan and pay for it from the Subscription page in the app.

How payment works

  • Plans are prepaid for one month or one year at a time. Prices are shown in Indian rupees and GST at 18% is added at checkout.
  • Payments are processed by our payment partner, PayU, by UPI, debit or credit card, or net banking. We never see or store your full card details.
  • Nothing renews automatically. Before your period ends we remind you by email, and you decide whether to pay for the next one.
  • A GST tax invoice is issued for every payment and is available in the app.

Changing your plan

You can move to a bigger plan, or between monthly and yearly billing, at any time. The new plan starts straight away and the unused value of your current period is taken off its price. If you move to a smaller plan and the unused value covers the new price, the change takes effect when your current period ends.

Cancelling

Because nothing renews automatically, you can stop at any time simply by not paying for the next period. You keep full access until the end of the period you paid for. If you would like us to close your account and delete your data sooner, write to support@regenterp.com from the account owner's email address.

Before you leave, you can export your reports and vouchers from the app. We keep the data of an expired account for 90 days so you can come back to it, after which it may be deleted.

Refunds

  • Yearly plans: if you are paying for a yearly plan for the first time and decide RegentOne is not for you, ask within 7 days of payment and we will refund the full amount.
  • Monthly plans and renewals: these are not refundable, including for a part of the month that is not used.
  • Duplicate or failed payments: if money was taken twice for the same period, or your bank was debited but the payment did not complete, we refund the extra amount in full.
  • Service problems: if RegentOne is unavailable for a long stretch because of a fault on our side, write to us and we will extend your period or refund the affected days.

How to ask for a refund

Email billing@regenterp.com with your company name, the payment date and the transaction ID shown on your invoice. We reply within 2 working days. Approved refunds go back to the account or card you paid from within 5 to 7 working days; your bank may take a little longer to show it.

Contact

RegentOne, 17F2,DM Complex,Kalapatti Main Road,Nehru Nagar,Coimbatore-641048
Email support@regenterp.com · Phone +91 96004 57041